We thoroughly check to make sure all refurbished instruments pass their manufacturers performance specifications. All refurbished equipment is sold with a warranty (excluding consumable parts) and includes PerformanceQualification (PQ). All refurbishment is completed by our in-house specialists, headquartered in Markham, ON Canada.
SpectraLab Scientific’s warranty begins from the date your equipment is successfully delivered. Any issues that occur during warranty should be reported to SpectraLab Scientific via email (firstname.lastname@example.org) immediately, describing the issues in as much detail as possible. Do not attempt to repair the equipment or involve a 3rd party without our express permission – this will result in voiding our warranty.
Yes, if you purchase equipment from us we do offer installation and familiarization by our service technicians for an additional fee. If the instrument is particularly complicated, we highly recommend this service.
If you’ve purchased less-complex equipment from us that you would like to install yourself, we can provide Team Viewer, email, or telephone support for no additional cost.
Our stock reflects our local inventory. If you want to inquire about an item that is on backorder at our warehouse, please expect a delay until we can either bring in new stock. If you are unsure about the availability of an item, please contact us by phone or email. If it will take longer than expected, our support staff will inform you of the availability.
Our website contains photos of the actual equipment that we have available. Due to our large inventory of multiple equipment, we do not provide additional photos unless the item is being sold as-is, without a warranty, or if there are apparent cosmetics issues. We will provide you with a warranty and will be sure to let you know before you make the purchase.
Unfortunately, SpectraLab Scientific does not operate this way. Aside from a few specific analyzers in our demo room, we do not begin refurbishing instruments until the sale is approved. We offer warranties on a majority of equipment we sell, so our customers may rest easy knowing that in the event of a malfunction their purchase will be covered.
Due to our large inventory of multiple equipment, we do not provide serial numbers unless the item is being sold as-is or without a warranty. However, you may request that we include it on your invoice.
Selling refurbished and tested equipment
• Preventative Maintenance (PM), Performance Qualification (PQ), Operational Qualification (OQ), Installation Qualification (IQ)
• Service contract agreement
• Training (either at the customer’s site or in our facilities)
• Service across most countries worldwide
If you are buying from Canada, you must pay HST.
If you are buying from the United States, we will look after duties and customs for freight shipments.
For international purchases, you must look after duties and customs that are not under our control.
All instruments are tested beforehand to determine whether refurbishment is necessary or not. This testing may indicate that brand new or lightly used equipment does not require any further refurbishment.
SpectraLab Scientific encourages all customers to purchase all software licenses from the original manufacturers, as we can’t transfer software licenses. We include software and workstations with analytical systems free of charge for testing purposes only.